Processing and Shipping Time
- Swanson’s normally ships your orders within 48 hours (business days), and we normally ship by USPS unless a better price is found for UPS. We ship from Tennessee, so shipping times will likely depend on how close you are to us!
- This map gives a breakdown of estimated transit times from our location.
- Swanson-direct does not ship outside of the US.
Return and Refund Policy
- Merchandise may be returned to Swanson within 30 days, only after speaking with customer service for approval at (615) 896-4114 or by email at customerservice@swansoninc.com. Please include your name, number, and address with an email or over the phone.
- We have a 15% restocking fee for items that are not damaged and in original condition, and we process refunds according to this criteria within 3-5 business days of us receiving the items.
- The return address is:
Swanson Christian Products
Attn: Customer Returns
1200 Park Avenue
Murfreesboro, TN 37129
Liability
The transportation company relieves Swanson Christian Products of responsibility when the goods are picked up at our dock. What this means to you is that once the merchandise has been picked up by the carrier, Swanson Christian Products is no longer responsible for any damage during shipment or for any delays the carrier may be experiencing.
In case of loss or damage in shipment, please file a claim with the carrier right away, then feel free to contact Swanson’s Customer Service Department at (615) 896-4114.